Refund policy

At Wyink, we want you to feel confident shopping with us. Because we sell personal wellness and intimate products, our return policy is designed to balance customer care with hygiene and safety standards.

Please read the policy below carefully before placing your order.

Eligibility for Returns

Due to the intimate nature of our products, opened or used items cannot be returned or exchanged.

We accept returns only if:

  • The item is unused, unopened, and in its original sealed packaging.

  • The return request is made within 7 days of delivery.

  • The item is in resellable condition.

Items that have been opened, used, or tampered with are not eligible for return or refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used personal wellness products

  • Items with broken safety seals

  • Clearance or final sale items

  • Gift cards

  • Lubricants, creams, or topical products

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • A clear photo or video showing the issue

Once reviewed, we’ll arrange a replacement or refund at no additional cost to you.

How to Start a Return

To request a return, email us at [wyinkshop@gmail.com](mailto:wyinkshop@gmail.com) with:

  • Your order number

  • Reason for return

If your return is approved, we’ll send you return instructions. Items sent back without approval may not be accepted.

Refunds

Once we receive and inspect your approved return:

Refunds are issued to the original payment method 

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Shipping fees are non-refundable, unless the return is due to an error on our end.

Exchanges

We do not offer direct exchanges.

If eligible, please return the unused item for a refund and place a new order.

Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped.

Once an order is in transit, it cannot be canceled.

Discreet Returns

All approved returns should be shipped back using discreet packaging.

Wyink does not accept responsibility for items lost or damaged during return shipping.

Age & Legal Compliance

Wyink sells products intended for adults 21 years of age or older.

We do not ship to states or jurisdictions where adult products are restricted by law. Orders placed in restricted areas may be canceled and refunded.

Contact Us

Questions about returns or refunds? We’re happy to help.

Wyink

📧 [wyinkshop@gmail.com](mailto:wyinkshop@gmail.com)

🌐 [www.wyink.com](http://www.wyink.com)